Shipping

Shipping is currently only available to US and Canada customers for $4.00 USD.  

Allow 3-5 days to process your order and shipping takes typically 4-6 business days.

**Free shipping for all overs over $40.00 USD.

PROCESSING TIMES

We know you want your Madibella products ASAP, so we typically ship orders within 3-5 days after the order is place, sometimes sooner.  We do our best!

US warehouse: Orders are processed 7 days a week, but they only be shipped out Monday through Friday.

FREE SHIPPING

We offer free shipping for all US and EU orders over $40.00 USD. If the shipping cost hasn’t been removed from your order, double-check that the subtotal of your order (before taxes) has reached the $35 minimum. If you’re using a discount code, your subtotal must be $40 or more after the discount has been applied. If you haven’t reached the minimum, throw an original bracelet (or two) on to your order and get that free shipping

TAXES & CUSTOMS

Madibella is not responsible for any duty and tax fees for international shipping. To find out if you’ll be charged for duties and taxes, please refer to your local customs website. The limits for duty-free packages are established by your local customs authorities. 

Returns

All purchases made on our website are final sale and cannot be returned or exchanged unless specified on the product page. Double-check the “Description” section on each product page to confirm whether or not your item is final sale.

EXCEPTIONS

There are a few return exceptions:

1. If your bracelet or accessory breaks within 30 days after purchasing, we will send you a new one based on available inventory.  We respect the honor system, please do the same.  We are a small business.

2. If your product is damaged upon delivery, contact us here with your order information and a photo of the damaged item, and we'll send you a replacement.

Wrong / Missing Item

Sorry about that! If we sent you an incorrect item in your order, click the “Submit a Request” link below and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

SUBMIT A REQUEST

If you have any questions about our products or concerns about your order, please fill out the form and we will get back to you within 24 hours.

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